This Refund & Cancellation Policy explains how KELTA — Kerala Local Body Technical Assistants Association ("KELTA", "we", "us") handles refunds for the payments collected through kelta.co.in via Razorpay.
1. Types of Payments
- Membership fee — annual subscription paid by new and renewing members.
- Event registration fee — fee paid to attend a KELTA training, workshop or conference.
- Donations — voluntary contributions to the association.
2. Membership Fee — Refund Rules
Membership fees are intended to support the year-long activities, welfare initiatives and administrative work of the association. The following rules apply:
- If your membership is rejected by the admin (e.g., eligibility could not be verified), the full membership fee will be refunded to the original payment instrument within 7 working days.
- If you withdraw within 7 days of payment, and your membership has not yet been activated, you may request a refund by writing to keltastate@gmail.com. The refund (less any payment-gateway charges levied by Razorpay) will be processed within 7 working days.
- If your membership has been activated, the fee is generally non-refundable, as benefits (digital ID, directory listing, event eligibility, welfare schemes) become available immediately upon activation.
3. Event Registration — Refund Rules
- Cancellation by KELTA — if an event is cancelled or rescheduled by KELTA, registered participants will receive a full refund of the registration fee.
- Cancellation by participant — participants may request a refund by writing to keltastate@gmail.comat least 5 days before the event date. Eligible refunds will be processed within 7 working days.
- Cancellation requests made less than 5 days before the event are not eligible for refund as seats and arrangements have been committed.
4. Donations
Donations made to KELTA are voluntary and are generally non-refundable. In exceptional cases (for example, a duplicate transaction or an obvious data entry error), please contact us within 7 days of the transaction.
5. How to Request a Refund
To request a refund, send an email to keltastate@gmail.com with:
- Your full name and membership ID (if available).
- Email and mobile number used at the time of payment.
- Razorpay transaction ID and date.
- Amount and purpose of payment.
- Reason for the refund request.
6. Processing Time
Approved refunds are initiated by KELTA and processed by Razorpay back to the original payment instrument. Depending on your bank or card issuer, the amount may take an additional 5–10 working days to reflect in your account.
7. Payment Gateway Charges
Razorpay levies a non-refundable transaction fee on every successful payment. Where applicable, this fee will be deducted from the refund amount.
8. Failed or Duplicate Transactions
If money is debited from your account but your membership / event registration is not reflected, please wait up to 24 hours for Razorpay's automatic reconciliation. If the amount is still not refunded automatically, write to us with the transaction details and we will assist.
9. Contact
KELTA — Kerala Local Body Technical Assistants Association
State Office, Thiruvananthapuram, Kerala 695001
Email: keltastate@gmail.com